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*Windows Administrator - Tier II job in Kansas City, MO

*Windows Administrator - Tier II

Department: Operations Center Job Location: Kansas City, MO
Position Type: Skilled - Non-Managerial
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We are looking for a Tier II – Windows Administrator who will be a key element within the Layered Tech support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. The Tier II – Windows Administrator applies creative problem-solving techniques to identify the source of problems; as well as keeping the customer aware of every step along the way via the ticketing system.  A Tier II – Windows Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.

Job Responsibilities

Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue

Job Requirements

Other duties as assigned

Critical Skills

Technical certifications in areas of expertise (MCSE/MCSA/MCP/MCITP, MCTS)   

Education / Experience

Current/Active Certification or previous network and systems experience or associated fields

Apply for this position online.