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*Senior Systems Technician - Service Desk job in Kansas City, MO

*Senior Systems Technician - Service Desk

Department: Client Services Job Location: Kansas City, MO
Position Type: non-managerial
Job Category: Service Desk
Apply for this position online.

The Senior Systems Technician – Service Desk will act as the single point of contact for Incident, Request and Change Management related to proactive monitoring, diagnosis, and resolution of incidents in a 24x7, fast paced, team orientated enterprise level Operations Center. The Senior System Technician will interface directly with Blue Team Layered Tech clients, 3rd party vendors and internal resources to ensure a superior client experience. The Senior Systems Technician will also support clients outside of the Blue Team as volume and priority dictate. The Senior System Technician will also participate in training and mentoring of System Technicians on Blue Team clients in addition to standard feedback on all clients.

Job Responsibilities

Job Requirements

Critical Skills

Education / Experience

Career Pathing

Platinum Services Engineer, System Administrator, Network Engineer, Service Desk Manager

Apply for this position online.