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Plano,TX – Layered Technologies, Inc. (Layered Tech), a leading worldwide provider of on-demand and cloud computing IT infrastructure, today announced that it will provide KANA Software, Inc., with virtual private data centers (VPDCs), managed services and disaster recovery solutions to support KANA’s enterprise customers worldwide. KANA’s solutions help many of the world’s largest companies manage their customer service experiences. KANA chose Layered Tech to deliver hosted infrastructure for its customers worldwide because of Layered Tech’s strong global presence, flexibility and highly scalable services.
“It was essential that we find an infrastructure provider capable of supporting KANA’s growth on both sides of the Atlantic, while providing the cloud infrastructure required to meet our customers’ highest security and disaster recovery requirements. We chose Layered Tech because they are the only provider with both the expertise and internationally based data centers needed to provide our clients with customer service applications on highly scalable and reliable infrastructure,” said Stuart Mills, vice president of International Global Consulting at KANA. “Layered Tech engineers worked closely with KANA to ensure a seamless transition to their VPDC, and this allowed us to more quickly realize the benefits of this relationship. For example, we have already shortened our time-to-market, which drives more revenue on an annualized basis.”
KANA delivers comprehensive customer service experience management to more than 600 clients worldwide, including more than half of the Fortune 100 companies. KANA offers both end-to-end managed hosted solutions for customers that need application management and a fully secure IT environment, as well as on-premise hosting for customers that prefer to have KANA solutions managed on their own infrastructure. With Layered Tech’s VPDC, KANA customers of all sizes can easily scale up or down depending on their customer service demands.
“Layered Tech customized their managed services offering to supplement the areas where we need help, blending our skill sets with theirs. Layered Tech is a great fit with KANA because they understand our unique business needs and are very comfortable creating custom solutions to meet our precise requirements,” said Mills. “Layered Tech’s commitment to providing us with personalized service exceeded our expectations and continues to free us to focus on our own customers and business rather than the computing infrastructure supporting us.
“Working with a customer of KANA’s size, scope and reputation is rewarding, and we look forward to providing the infrastructure and services that complements their business strategy,” said Todd Abrams, president and founder of Layered Tech. “Our flexibility, enterprise expertise and global data centers combine to deliver the scalability and business continuity that KANA needs to serve its customers, including half of the world’s 100 largest companies.”
About KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA’s expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA’s Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA’s clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA’s award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world’s largest 100 companies. For more information, visit http://www.KANA.com.
Layered Technologies (Layered Tech), a leading global provider of compliant and secure cloud and hosting services, supporting mission-critical e-business applications, offers PCI-, HIPAA- and FISMA-compliant hosting solutions, managed dedicated hosting and cloud computing services, including Compliance Guaranteed, which ensures that all Layered Tech compliance services are guaranteed to pass 100 percent of every IT audit or assessment. By providing high-quality technology, infrastructure and support, Layered Tech enables clients to eliminate capital expenses and save on operating costs so they can focus on core initiatives. Layered Tech’s scalable infrastructure powers millions of sites and Internet-enabled applications, including e-commerce and SaaS. Clients include federal, state and local government agencies; large enterprises with advanced data security, compliance and uptime requirements; and leading-edge Web 2.0 startups. For more information, visit www.layeredtech.com.