When was the last time you dialed an 800-number for customer support or chatted with an online support rep about a product or service you’re using? As I type this post, call center agents for major corporations are handling tens of thousands of calls, e-mails and chat sessions. That’s a lot of customer interactions at any given time, and each customer engagement is important and must be treated personally. Some of the world’s largest brands, including Priceline.com and eBay, rely on customer service solution provider KANA Software to better manage their ever-increasing customer interactions. Ballooning customer interaction volumes put pressure on IT infrastructures, which is what drove KANA to re-evaluate the infrastructure it had in place.
Archive for the 'Hosting Industry' Category
Page 4 of 7
When it comes to supply chain solutions, JDA Software Group, Inc. is no doubt the “Big Kahuna.” More than 6,000 enterprises worldwide rely on JDA to optimize their supply chain and improve profitability. In addition to its international presence, JDA’s solutions span numerous industries, including manufacturing, wholesale distribution, transportation, retail, grocery, travel, hospitality and media.
Viva Las Vegas! We recently returned from a successful trip to the Channel Partners Conference & Expo 2010 in Las Vegas, where we launched our new partner program. It’s designed to give our partners all of the resources they need to deliver advanced dedicated hosting, virtualization and cloud computing infrastructures to enterprise customers. Our program is based on solution sets and added services so partners can engage more customers and shorten the sales cycle.
Let’s kick off the New Year by sharing some industry insight about expected IT trends and the initiatives most likely to dominate IT budgets in 2010, according to Enterprise Systems Journal. Their first newsletter of 2010 says businesses will increasingly adopt cloud computing and virtualization as viable and cost-effective infrastructure strategies. It also weighs public vs. private clouds and discusses which meets business needs best. And along with new technologies and strategies comes the need to adjust security practices to keep mission-critical data secure, while managing applications to meet end-user’s performance standards.
Layered Tech’s facility investments expand our global presence and increase connectivity
Recently, we expanded our data center portfolio while significantly increasing our footprint and Internap connectivity at our core facilities. These investments further strengthen our ability to provide flexible solutions and highly reliable managed hosting services that meet even the most complex enterprise customer requirements.
We are pleased to announce that Layered Tech ranked No. 622 on the 2009 Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies by Inc. magazine.
Inc. magazine ranked companies according to percentage of revenue growth from 2005 through 2008. To qualify, companies must have been founded and generating revenue by the first week of 2005, be U.S.-based, privately held, for profit, and independent as of Dec. 31, 2008. Revenue in 2005 must have been at least $200,000, and revenue in 2008 must have been at least $2 million.
Performance and trust are critical issues for every customer, and at Layered Tech, we take these very seriously whenever we launch new services and solutions. Our customers expect immediate value from Layered Tech, and it’s in our DNA to deliver.
Layered Tech’s president Todd Abrams goes in-depth about our rapid deployment platform, Astro, in an interview with Cliff Boodoosingh at TopHosts.com, which posted today on the media outlet’s Web site. Check out the Q&A interview here.
Our customers look to us to deliver a knowledgeable balance of responsible innovation and rock-solid Web hosting reliability. With the cloud computing and virtualization revolution well under way, Layered Tech is committed to supporting our customers as they transition and adopt these new innovative solutions. In the interview, Todd describes how we listen to our customers and incorporate their feedback and needs into the next evolution of our offerings so they can reduce costs while freeing up internal resources to focus on their core business.
It all comes down to performance and trust, and at Layered Tech, we continue to deliver that and more to our customers every day.
By Sam Bowley
A colocation facility is a type of communal datacenter. Many businesses keep their own server and network infrastructure there, pooling their resources for better telecommunications with decreased costs.
How do you know if colocation is right for your business? Consider these factors:
Now Showing! Layered Tech TV, with host John Pozadzides, goes out to Las Vegas to tour the Parallels Expo. Check out these great clips – providing special offers, education and “pure entertainment”.
Layered Tech TV – Episode 3 : Parallels Expo (Part 1 )
Layered Tech TV – Episode 4 : Parallels Expo (Part 2)
Did you make it to the show? If yes, share your insights with us.
Check out this “sneak peak” tour of Layered Tech’s Data Center, hosted by Cali Lewis from Geekbrief.TV
It isn’t typical that someone is allowed to bring a camera into a secure data center. But for Cali Lewis of GeekBrief.TV, John P., the CMO at Layered Tech either broke some rules or pulled some strings – so they could take a tour and bring you along via video. The part that couldn’t be shown was the layers and layers of security they had to go through to get to the server rooms. View Video >>
View additional Layered Tech Videos >>