Initial phase of dedicated management services offering is now available to a select group of current customers
Plano, TX (June 10, 2008)- Layered Technologies, a leading worldwide provider of “on demand” IT infrastructure, announces today DEFCON Management Services, a dedicated management services offering. DEFCON Management Services provides a tiered class of management services specific to dedicated server needs. This exclusive service allows the distinct classification of service level that provides server monitoring, security, server software updates, and advanced support. Integration efforts as a result of the recent acquisition of FastServers.Net by Layered Technologies are now enabling Layered Technologies to provide their current customers with the ability to utilize the server management expertise of FastServers.Net.
“One of the largest opportunities we saw in our acquisition of FastServers.Net was the ability to rapidly offer DEFCON Management Services to our current customers,” said Jack Finlayson, Chief Executive Officer of Layered Technologies. “We have worked together efficiently to make this offering available. We are very pleased to be able to leverage the knowledge and expertise of FastServers.Net and pass that onto our customers for their benefit and value.”
In this first phase of deployment, current Layered Technologies customers are able to apply and purchase managed services. As part of a select group that will be supported by trained server engineers, these customers will have the ability to receive support, security, monitoring, and server upgrades from a team of highly – skilled server support engineers.
DEFCON Management Services solves several problems that can be associated with operations of a dedicated server, including a single source for server administration, service level based support, 24×7 monitoring and recovery, patch management, and live 24×7 telephone support.
“For the past 10 years, DEFCON Management Services have been an integral part of customer satisfaction and organizational efforts with all departments,” said Aaron Phillips, Vice President of Sales and Marketing, FastServers.Net. “The extension of these services to a larger customer base will allow a scalable managed infrastructure that provides managed support to over 6,000 clients of Layered Technologies.”
Layered Technologies customers that are interested in DEFCON Management Services can apply online at http://www.layeredtech.com/services/defcon-apply/ . This initial phase will be available to a segment of customers that meet specific criteria. A specialized Quality Assurance Team will carefully deploy the services.
“As one of our most significant service rollouts, our entire company is well prepared for this initial phase,” said Todd Abrams, Chief Operating Officer and President of Layered Technologies. “This ensures that execution and resources are available for a full and complete customer deployment in the coming months.”
For additional information on Layered Technologies, please visit www.layeredtechnologies.com.
For additional information on FastServers, please visit www.fastservers.net.