Tag Archive for 'Investment'

[New] Completely Revamped Customer Portal from Layered Tech

2009 is finally upon us!  And were we ever busy in 2008 here at Layered Tech: millions of dollars invested in upgrading our ERP infrastructure, to thousands of hours spent developing some amazing new customer support tools.   And now in 2009, we’re beginning to roll out these exciting new initiatives, starting with our overhauled customer portal, Encompass.

ENCOMPASS has been our account management portal for over 3 years.  Minor updates have been made during this time; however, only until NOW (with significant investments made) are we able to “blow it out” and take it to the next level.

WELCOME to our first major update which provides:

  • Fully redesigned dashboard for easy navigation
  • Newly enhanced features and functionality
  • Seamless integration to front-end systems
  • Updated user interface for improved usability

  

(Click on images to enlarge.)

Our new Encompass, which will be in beta for 30 days and run in conjunction with our old system, is a fully functioning cousin of our previous account management portal – only much, much better.  Plus, in the coming weeks, it will get even more features and functionality including:

  • Completely customizable dashboard
  • Full integration of new support ticketing system
  • Ability to upgrade servers and services directly via Encompass
  • Improved help guides and support documentation
  • Option to access Encompass via our iPhone account center using just your iPhone or iPod Touch.

All this and more, scheduled for completion in Q1 of 2009.

With that said, we hope you will take the time to explore this new tool in the coming days.  Just visit https://beta-encompass.layeredtech.com (log-in using usual username & password) to check it out.  And please, let us know what you think!

Note: For the next 30 days, our old support ticketing system will only be available via the old version of Encompass. Once the Encompass BETA 30-Day Launch is complete, all will be rolled over to our new system.

Layered Tech Secures $11 Million in Private Funding

Investment in provider of “on demand” IT infrastructure is led by Enhanced Equity Fund, LP and Pangloss International

Plano, TX (March 11, 2008) – Layered Technologies, Inc., a leading worldwide provider of “on demand” IT infrastructure, today announces the completion of an investment round of $11 million, led by US private equity firm Enhanced Equity Fund, LP (EEF) and the founding investor, Pangloss International.

“We are proud to support Layered Tech’s continued growth in the fast moving hosting services market,” said David Howe, Managing General Partner for Enhanced Equity Fund.  “We see great potential for Layered Technologies to play a key role in shaping the future of grid computing and virtualized services within the hosting marketplace.”

With clients in over 120 countries, Layered Technologies’ custom technology solutions allow both large and small customers to rapidly deploy on-demand hosting and utility computing services, providing all the controls of colocation without the start up costs, capital investments, long term contracts and associated challenges. By partnering with Layered Technologies, companies are able to achieve ROI quickly via reduced capital investment, total cost of ownership (TCO), labor reduction, training, and floor space. Layered Technologies can have a company up and running in days versus months.

The new cash investment will provide Layered Technologies with working capital to expand on current successes, develop new products, and accelerate sales and marketing efforts within new enterprise markets.   

“The continued growth of our long standing relationship with Pangloss and the expansion of the EEF investment demonstrates the faith our investors place in Layered Technologies’ future,” said Jack Finlayson, CEO of Layered Technologies.  “In the last 90 days, Layered Tech has added significant resources to our sales and marketing, development, and service delivery efforts.  We expect the remainder of 2008 to be characterized by aggressive market expansion, new product introductions, and overall growth.”

For additional information on Layered Technologies, please visit www.layeredtechnologies.com.