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Layer 2: Active Support

Layer 2: Active Support managed services give you the base management and tools necessary to support your configuration, with Layered Tech there to lend active support, as needed. This solution is ideal if you already have strong IT support for your systems, or if you are simply using your environment for non high-availability build outs, such as development or testing.

Layer 2: Active Support Managed Services

Layer 2: Active Support

Well-suited for simpler environments requiring supplemental support for IT staff.

Managed Services Security and Resources

Layer 2 managed services can be applied to any system or network device. Additionally, Layered Tech offers enterprise-level management of your database software (MS SQL, MySQL, Oracle) as an add-on to our system management services.

Monitoring is included when you purchase Layer 2 managed services for a system or network device.

Monitoring Layer 1 Layer 2 Layer 3 Layer 4
Site monitoring and system monitoring services for one hosted site/IP address on your server included included included included
24/7 monitoring and "first-responder" issue escalation included included included included
Issue troubleshooting and remediation   included included included
Customized escalation and remediation procedures     included included
Detailed performance statistics via client portal     included included
Synthetic transactions available for deployment to interrogate system health     included included
File integrity monitoring and remediation services       included

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