5 Levels of Superiority™ 

Defcon

As part of our ongoing commitment to the success of our customers, we offer a tiered suite of managed services, called DEFCON.

Defcon Support Line

1-866-753-3278 option 3

DEFCON is our unique server management program which includes predefined service bundles that you can add on to your server - for as little as $10/month. We give you the flexibility to define the amount of security, support, monitoring, and specialized software that is associated with your server.

You can select one of five DEFCON Service Levels to specify the monitoring, security, and direct support provided for each of your dedicated servers (currently available for CentOS, Red Hat, Windows 2003). Service levels can be upgraded at anytime.

DEFCON

The highest level is DEFCON 1, which indicates that Layered Tech handles all aspects of your server, including all management, security, patches, and 24/7 monitoring, and that your server is considered “fully managed.” The lowest level is DEFCON 5, which indicates that your server is “unmanaged” and “unmonitored”, and all aspects of your server are maintained by your organization.

From fully managed to unmanaged solutions, the choice is yours with Layered Tech.

Higher managed services under DEFCON are designed for maximum uptime, tight security, and high reliability. A team of dedicated experts monitors your servers 24x7 and proactively reacts to failures quickly and efficiently. Managed hosting services include patch management and software based security layers to keep your IT system stable and secure. All managed dedicated servers include 24x7 telephone support, priority technical support, and a service level agreement ensuring response to your issues in two hours or less.

DEFCON Supported Operating Systems

DEFCON Supported Software

DEFCON Level Comparison

Support
Features DEFCON 5 DEFCON 4 DEFCON 3 DEFCON 2 DEFCON 1
Real Time Bandwidth Monitoring Every device that has an associated bandwidth allocation is monitored for usage. Monitoring, Reports, and Usage alerts are available via dedicated server portal.
2-Hour Hardware ReplacementIn the event of a hardware failure the device or failed component will be be replaced in 2 hours or less.
Hard/Soft RebootsAvailable for all services reboot requests can be submitted and performed by a team of NOC Engineers 24 hours a day, 7 days a week.
24x7 Telephone SupportToll Free Telephone based support available 24 hours a day, 7 Days a week. Go ahead give us a call!
24x7 Help Desk SupportHelp Desk support via dedicated server portal with routing to correct department based on DEFCON Level.
Basic Server MonitoringThis monitoring service provider "general" monitoring on the server via PING protocol.
Application MonitoringA more in depth monitoring service which monitors mission critical applications such as web services, database services, and email services. 1 Service 4 Services 6 Services 8 Services
Resource MonitoringSNMP based monitoring that provides real monitoring of CPU, Disk, Load, and Processor utilization.
Hardware MonitoringSNMP based monitoring that provides RAID and overall hardware based monitoring.
Quick Response RecoveryEither a pre-design or customized escalation procedure our dedicated support engineers utilize to recover downed services. Also called QRR by our support team.
Errata Server UpdatesPatches and Security Updated applied to service to maintain a higher level of security.
Advanced Technical SupportTechnical Support provided by a team of experts which includes troubleshooting, application, installation, and analysis of server related issues.
Per IncidentOnly applies to DEFCOn 4 and DEFCON 5 clients. Support is provided on a per incident basis and DEFCON 4 is provided 2 incidents per month.
Number of Free IncidentsThe total number of "incidents" provided for the given DEFCON Level. 2
Additional Per Incident Support CostThe cost for a single incident that is not include with the iven DEFCON Level. $35.00 $25.00
2-Hour Priority Support ResponsesIn non-mission critical scenarios the amount of time to gain a response from a dedicated server support engineer.
12-Hour Standard Support ResponsesIn non-mission critical scenarios the amount of time to gain a response from a dedicated server support engineer.
On-Demand Server Security & Health AssessmentAn overall server health check that includes utilization, security, and performance related information. This service is per request and DEFCON 4 clients will utilize 1 incident for this report.
Host/Software Based IDSInstalled and configured intrusion detection software to heighten security.
Server Anti-virus ProtectionServer based anti-virus software.
Hardware Based FirewallHardware based firewall protection which is available free of charge with DEFCON 1. Firewall services can be added to any solution for an additional monthly fee, DEFCON 1 includes it free of charge.
Root/Admin Server AccessDEFCON 2, 3, 4, 5 include shared root/admin access meaning you will be provided with root/admin level. DEFCON 1 is fully managed and root/admin access is not provided.
Allocated Support HoursThe total number of hours allocated for advanced support for DEFCON 3, 2, and 1 services. 1 Hour 3 Hours 5 Hours
           
Monthly Windows Pricing FREE $20.00 $50.00 $100.00 $200.00
Monthly  Linux Pricing FREE $10.00 $25.00 $50.00 $100.00
= Not Included, = Included, = Per Incident Support, = Not Applicable


Not sure which level of management is best for you? Review additional information on the individual DEFCON Levels, including a side-by-side comparison chart. You can also find answers to common DEFCON Management Questions in our DEFCON FAQ.

Chat online with an account manager, or call 1-866-584-6784 now.

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