Advanced Server Support, Configuration and Troubleshooting

Layered Tech provides ongoing advanced support for most
major server applications and operating systems.

Our advanced server support covers Windows, Unix, Ubuntu, RedHat Enterprise, FreeBSD, Fedora, Debian and CentOS.

As part of your selected DEFCON Support Level, you are eligible for advanced support on your dedicated server, either through the paid advanced support hours included with DEFCON 1-3 or through the per-incident support feature of DEFCON 4 and 5.

Advanced support services include server troubleshooting, software configuration, OS configuration, OS reinstalls, and any task that is not included in the category of "free support" provided with the selected DEFCON Support Level.

Advanced Support Includes

Installation, Troubleshooting of PHP Modules
Installation, Troubleshooting of Perl Modules
Apache/IIS Configuration
Server Based Application Installation (based on admin approval)
Web Server Troubleshooting/Optimization
DNS Server Troubleshooting/Optimization
Mail Server Troubleshooting/Optimization
Microsoft SQL Server Troubleshooting/Optimization
MySQL Server Troubleshooting/Optimization
Apache/IIS Troubleshooting/Optimization
Backup Configurations
Server Security Troubleshooting/Optimization
Brute Force Detection Install/Configure
Advanced Policy Firewall Install/Configure System "Root Kit" Scan
Automatic Service Updates
Resource Monitoring (Drive Space, Processor Usage, Server Load)
On-Demand Server Security & Health Assessment
3rd Party Application Installation/Integration (based on admin approval, with no support provided after installation)