As part of our ongoing commitment to the success of our customers, we offer a tiered suite of managed services, called DEFCON. DEFCON is our unique server management program which includes predefined service bundles that you can add on to your server - for as little as $25/month. We give you the flexibility to define the amount of security, support, monitoring, and specialized software that is associated with your server.
DEFCON is currently available for all CentOS-, Red Hat-, and Windows 2003-based servers.
You can select one of five DefCon Service Levels to specify the monitoring, security, and direct support provided for each of your dedicated servers (CentOS, Red Hat, Windows 2003). Service levels can be upgraded at anytime.
The lowest level of DEFCON is “5,” which indicates that your server is unmanaged and unmonitored, and all aspects of it are maintained by your organization. The highest level of DEFCON is “1” which indicates that Layered Tech handles all aspects of your server including all management, security, patches, and 24/7 monitoring, and is considered fully managed.
Higher managed services under DEFCON are designed for maximum uptime, tight security, and high reliability. A team of dedicated experts monitors your servers 24x7 and proactively reacts to failures quickly and efficiently. Managed hosting services include patch management and software based security layers to keep your IT system stable and secure. All managed dedicated servers include 24x7 telephone support, priority technical support, and a service level agreement ensuring response to your issues in two hours or less.
Not sure which level of management is best for you? Click here to get answers to common DEFCON Management Questions, from our FastServers division. FastServers also has more detailed information about the DEFCON program here.
